IT Network Service Support Specialist

Provide support to end-users on a variety of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, emails and personal requests for technical support. Documents tracks and monitors the problem to ensure a timey resolution. Responsible for installing and supporting desktop/laptop hardware software, computer peripherals, printers and mobile devices. Work under the direction of the IT Director and act as back up for other IT roles as follows:

Primary Responsibilities:
1. Update, maintain, and patch all desktop and client/server applications, and network operating systems.
2. Implement company standards with respect to the desktop configuration and its applications.
3. Manage PC consumables such as: printer ink cartridges, mouses, etc. Provide help desk support for over 250 nodes and approximately 70 end users. Some of these individuals are remote or located off-site.
4. Manage Helpdesk ticketing system. Triage, classify and resolve, escalate tickets within scope.
5. Administer Knowbe4 training for all end-users.
6. Provide end-user training, including developing training modules, scheduling and conducting training sessions
7. Monitor Malwarebytes EDR Endpoint for virus of suspicious activity
8. Manage web filtering
9. Maintain MS OneNote Network for system documentation
10. Administrate and support Mitel phone system
11. Provide proactive communication and notification to users of pending or upcoming problem, outages or other service issues
12. Monitor server events and backup jobs reporting issues and possible resolutions to IT Director

Assist (These duties are done under the direction of the IT Director)
1. Assist and maintain system active directory and network infrastructure.
2. Under direction of IT Director, modify and reconfigure system server which include but are not limited to: Exchange server, SQL server, Windows Servers, Progress DB server, VMware Server, etc, as needed
3. Develop and implement company standards with respect to the desktop configuration and its applications.

Shared Responsibility (These duties are shared with the Digital Programmer)
1. Perform quality control checks for bar-code jobs. Utilize proper hardware and maintain file records.
2. Provide help desk support for over 250 nodes and approximately 70 end users. Some of these individuals are located off-site.
3. Provide technical assistance to sales group for their customers to resolve IT issues.

Back-up Responsibility (These duties are performed when backup to Digital Programmer is needed)
1. Troubleshoot computer-related issues for Sci-tex presses.
2. Utilizing Label Matrix software or other tools create custom labels to meet company needs.

Skills / Knowledge / Requirements
• Computer Certification or Associates Degree, preferably in Computer Science, and additional certifications such as CompTIA Network+ Certification or similar.
• Required One-year experience within IT environment
• Knowledge of VMware
• Proficient with hardware such as printers, bar-code scanners, mobile devices, etc.
• Willingness to learn and apply new technologies
• Must be available for after-hour/weekend support when needed
• Must be able to work in a team-based environment as well as individually
• Ability to multi-task, prioritize and mange time effectively
• Adapt and be flexible with the ability to work in a fast-paced environment
• Ability to lift up to 25 lbs.
• Perform other related duties as assigned.

Chicago Tag and Label has provided customized printing solutions to our clients, many Fortune 500 companies, for over 70 years. Our workers enjoy our fast-paced, team environment where we all help each other succeed. We are small and nimble enough to get to know you quickly, and large enough to offer you the opportunity to grow with us as we offer world-class innovation and solutions to our clients. We offer a competitive salary and benefits program, including health and wellness benefits, paid time off, life insurance, dental, vision, long-term disability coverage, profit sharing, and a 401k plan.

We are proud of our innovation and customization abilities. Our reputation for the highest quality standards, and exceptional workforce, along with our state-of-the-art printing equipment, makes Chicago Tag and Label a leader in our industry. If you are mechanically inclined and seek a career and not just a job, we would like to speak with you. Come check us out!

Chicago Tag & Label is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Interviews: Will be conducted virtually and onsite.

Position location: Onsite at our office in Libertyville, IL.

We offer competitive benefits including health and dental, a 401k, paid holidays, vacation time, a clean, bright working environment, and a great group of working companions!