FAQs

Q: Can you recommend a material for my application?
A:

Yes, tell us about your application, and we will recommend a material that will fulfill your requirements.

Q: Can you match my sample?
A:

Most likely, we will manufacture your order according to the specification you provide. If we are unable to match the construction of your sample, we will discuss alternatives with you.

Q: Can you help me improve the design of my form?
A:

Yes, if we see a possible improvement to your product, we will provide you with alternative suggestions. In addition, if you have the challenge of designing a completely new application, we can work with you to develop the ideal solution for your needs.

Q: Do you guarantee your products?
A:

Yes, we stand behind our products and workmanship. We guarantee to manufacture your order in complete compliance with your specifications. If we fail to fulfill the specifications of your order, we will replace the product at no charge. However, we cannot guarantee the function of the product. For this reason, whenever you are introducing a new product or solution, we recommend that you conduct a trial. Our Research & Development team will gladly assist you in this process so that the effectiveness and functionality of the design is tested prior to production.

Q: Can I get samples?
A:

Yes, we will gladly send samples to you. We have sample kits available that show a wide variety of the products we manufacture. If you have a particular request, please contact a customer service representative at 847-362-5100. If we do not have exactly what you are requesting, we will send you a combination of samples that will demonstrate our ability to handle the different aspects of your individual request.

Q: What do I do if I want to run a trial order?
A:

Please talk with your customer service or sales representative to obtain a quote and set up the trial. They can be reached at 847-362-5100 or contact@chicagotag.com.

Q: How do I get a quote?
A:

Please click here to receive a quote. Our customer service or sales representatives will gather the information they need to answer the quote request within 24 to 48 hours for complicated applications.

Q: Do you sell printers or ribbons?
A:

Yes, we can supply printers and ribbons designed to work with our labels.

Q: Do you produce metal tags or plastic cards?
A:

No, but in some cases we can provide alternative in synthetic materials, such as Valeron, Tyvek, VMax, Hang Tuff, HDPE, etc.

Q: Do you sell stock labels?
A:

No, we are a custom manufacturer and create products based on our end-users' specifications. We do design and sell blank labels, label/form combinations, and tags that the customer can imprint with their own specific information. These items are available with quick-turnaround times.

Q: Do you print 4 color-process or "prime" labels?
A:

Yes, we have the capability to print process color up to 12 colors. We specialize in printing on multiple kinds of substrates for industrial and commercial applications. No, we are not a "prime" label printer.

Q: Do you have a price list?
A:

No, since everything we produce is custom, we price each product individually.

Q: How do I place an order?
A:

Please send your order via email at contact@chicagotag.com, or fax us your order at 847-362-5140. Since everything we manufacture is custom, please provide your specifications in writing. If you have any questions or changes regarding the order, please contact your customer service or sales representative as soon as possible so that your exact specifications are clarified before going to press.

Q: What is the minimum quantity?
A:

Generally, the minimum order for labels and form labels is 5,000; the minimum order for tags is 20,000 unless we are working with you on trials that will lead to larger orders. Due to minimum requirements with our vendors, some specialty materials and size combinations result in higher minimums. Please talk to a customer service or sales representative for more details.

Q: Can you accept artwork electronically?
A:

Yes, please click on the upload artwork button and follow the directions to upload your files. Please reference further file requirements for proper upload.

Q: What is camera-ready copy?
A:

Camera-ready copy is artwork that has the copy properly positioned with corner marks that show exactly where the copy should be placed and how it should be registered.

Q: Why do I need a proof?
A:

If you send us artwork that is not camera ready, we will make the necessary adjustments and then send you a proof. Proofing the copy protects the integrity of the order, making certain that we understand your requirements completely. We will start manufacturing your order once we receive your approval on the proof. The estimated lead time to completion starts after we receive your signed "OK" on the proof.

Q: When do I incur artwork charges?
A:

Artwork charges occur when excessive requests for artwork are performed and an order is not generated. We will get your authorization before we do any work that will result in extra charges.

Q: What is a tooling charge?
A:

We charge for tooling when we need to make mechanical adjustments on press to run the order. In most cases, we will purchase a die to run your order. All dies remain the property of Chicago Tag & Label.

Q: What are your credit terms?
A:

The net is due in 30 days. We offer a 1% prompt pay discount for invoices paid within 15 days of the invoice. For new customers, we request credit information when the order is received. The order is initiated, but it does not proceed to the plant for production until credit has been approved.

Q: Do you accept credit cards?
A:

Yes, we accept Visa and MasterCard.

Q: How do I check the status of my order?
A:

You can send us an email at contact@chicagotag.com, or call us at 847-362-5100. If you need to make changes to an order that is already in process, call your sales or customer service representative immediately. We will handle your requests promptly, but changes may affect estimated delivery dates.

Q: When can I expect my product?
A:

Our standard delivery time is 10-12 days from receipt of your written purchase order, camera-ready copy, and established credit terms. When we give you an estimated delivery date, it is based on the complexity of the product and the elements required to manufacture the product. Depending on the circumstances in the schedule and the timing of materials, we can sometimes improve an estimated delivery. Several factors contribute to whether or not we need to charge a rush charge, which is determined on an individual basis.

Q: Can I store product at your facility for later release?
A:

Yes, we do offer storage for our customers. Please talk to your sales or customer service representative for complete details.

Q: How do I release an order from storage?
A:

Send us your request in writing via fax at 847-362-5140, or email us at contact@chicagotag.com with your shipping requirements. Normally, we will ship your order within one business day of your request.

Q: Will you send me samples of my order?
A:

Yes, we send 5 samples of every order with our invoice. If you require more samples or if you want them sent to another location we will gladly accommodate your request.

Q: Can I get a proof of delivery?
A:

Yes, if you know you will need a proof of delivery when you place your order, simply instruct us to provide it upon completion of the order. Some of our carriers provide information via the Internet, others sends us their proofs via fax. We will happily forward that information to you upon request.

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